How Gibbond works
A plain-language overview of how the program behaves: how customers earn, climb and redeem, and how points are confirmed, expire and get reversed. Useful background before you start configuring.
The loyalty loop
Customers earn points on paid orders, when they join, and at spending milestones.
Points become spendable immediately, after a delay, or once the order ships.
Lifetime points unlock VIP tiers with faster earning and perks.
Points turn into a discount applied at the cart or checkout.
A clear, trustworthy balance
Every point a customer earns, spends or has adjusted is recorded as a dated entry in their activity history. A balance is never silently overwritten — you can always open a customer and see exactly how they reached their current total, which makes support and reconciliation straightforward.
Customers' balances and tiers are kept up to date on the storefront automatically, so the cart and account pages show the right numbers the moment a page loads.
How points are earned
When an order is paid, each item earns points based on what it sold for, multiplied by any earning boost the customer qualifies for, plus any flat bonuses:
- The amount used is your chosen order-amount basis (after discounts, before tax by default).
- The customer earns at the best rate available to them — their VIP tier multiplier or an active boost, whichever is higher.
- Any matching flat-bonus boosts are added on top.
- Excluded products and collections don't earn points.
Example. At 1 point per $1, a $50 order earns 50 points. A Gold member earning at 1.5× gets 75. During a double-points (2×) boost weekend they'd get 100 — and a “+100 bonus” boost on a collection would add another 100.
Product- and collection-specific boosts take priority over store-wide boosts on the same item, so a targeted promotion always wins where it applies.
Confirmation, expiration & clawback
- Confirmation decides when earned points become spendable — see Settings.
- Expiration can be off, a rolling window, or an annual reset.
- Clawback reverses points proportionally when an order is refunded (points that haven't been confirmed yet are simply cancelled).
Each day the program takes care of itself in the background: it confirms points that have finished their holding period, expires points that are due, sends expiry reminders, and steps members down a tier if they no longer qualify — all with no action needed from you.