Referrals
Turn happy customers into a growth channel. Every enrolled member gets a personal referral link to share — when a friend places their first paid order, both sides earn a reward you control.
How it works
Gibbond referrals are two-sided: the customer who shares the link (the referrer) and the new shopper who follows it (the friend) each receive a reward. Rewards only pay out once the friend completes a genuine first purchase, so there is nothing to give away up front.
- Share
An enrolled customer copies their unique referral link and sends it to a friend.
- Click & shop
The friend opens the link. Gibbond captures the referral code and carries it through their session into checkout.
- First paid order
The friend places their first paid order, meeting the optional minimum order value you set.
- Both get rewarded
Gibbond matches the order back to the referrer and issues both rewards automatically.
Rewards
The two sides are configured independently. Each side can earn either points or a discount, and the discount can be a percentage or a fixed amount — mix and match however suits your store.
| Side | Reward type | Example |
|---|---|---|
| Referrer | Points or discount | 500 points, or a 10% / $10 off code. |
| Friend | Points or discount | A 15% welcome discount, or 250 points. |
Discount rewards are issued as single-use codes; points rewards land directly in the member's balance. The two sides never have to use the same reward type. A referrer's earned discount code appears in their “your codes” list (customer account and storefront widget), and the loyalty-referral-completed Shopify Flow trigger includes the code — so you can also email it to them automatically.
Attribution
Attribution is automatic — neither the friend nor the referrer has to enter a code at checkout.
- The friend clicks the personal referral link.
- Gibbond captures the referral code and keeps it with the shopper's session.
- The code travels through checkout and is attached to the resulting order.
- On the friend's first paid order, Gibbond matches it to the referrer and triggers both rewards.
Where customers find their link
Members can grab and share their link from several touchpoints, so they are reminded to refer at the moments they are most engaged.
| Touchpoint | Where | What it does |
|---|---|---|
| Customer account | The member's account page | Shows the personal link with copy and share buttons. |
| Storefront widget | A "Share & earn" block on your storefront | Lets logged-in members share the link directly from the store. |
| Post-purchase nudge | The checkout / thank-you page | Invites a just-converted customer to pass their link along. |
Setting it up
Configure the program from the new Referrals page in the Gibbond admin.
- Enable referrals
Turn the program on from the Referrals page.
- Set the referrer reward
Choose points or a discount, and the amount.
- Set the friend reward
Choose points or a discount, and the amount, independently of the referrer.
- Set the minimum order value
Optionally require the friend's first order to reach a threshold before rewards pay out.
- Add your terms
Write the terms shown to customers alongside their link.
The first-install onboarding wizard includes a referrals step, so you can switch the program on while you are getting set up — no need to come back to it later.
Anti-abuse
Gibbond enforces sensible guardrails so rewards only go to genuine new business.
- No self-referrals — a customer cannot redeem their own link, matched by both account and email, so it is caught even at guest checkout.
- New customers only — rewards trigger on the friend's first order; returning shoppers do not qualify.
- One reward per friend — each referred friend can generate a referral reward only once.