Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Gibbond application for Shopify (the "App"), provided by SMALLROCKS STUDIO LTD, a company registered in England & Wales under number 17261473, of 128 City Road, London, EC1V 2NX, United Kingdom ("we", "us"). By installing or using the App you ("Merchant", "you") agree to these Terms.

1. The service

Gibbond is a loyalty and rewards application that lets Shopify merchants award points on orders, run tiers and boosts, and let customers redeem points for discount codes. The App is provided as software-as-a-service and integrates with your Shopify store through the Shopify Admin API.

2. Eligibility and accounts

You must have an active Shopify store and authority to bind the business that owns it. You are responsible for activity that occurs through your store's connection to the App and for keeping your Shopify account secure.

3. Plans, billing and metering

The App is offered on the five plans below, billed monthly through Shopify Billing; charges appear on your Shopify invoice.

1. Plans are metered by your store's monthly paid-order volume. If your orders exceed your plan's cap plus a 5% grace allowance, loyalty processing for further orders in that calendar month pauses until you upgrade or the month resets. Orders are never blocked — only the awarding of points pauses.
2. Shopify Plus stores run on the Pro plan. Enterprise pricing is agreed separately.
3. Fees are non-refundable except where required by law. We may change pricing on reasonable notice; changes do not affect the current billing cycle.

4. Your responsibilities

• Use the App in compliance with applicable law, the Shopify Terms of Service and the Shopify API Terms.
• Maintain your own customer-facing loyalty program terms and privacy disclosures (see our Data Processing Addendum and the privacy addendum it contains).
• Not misuse the App. You will not: reverse engineer, decompile or attempt to derive its source code; circumvent plan limits or metering; probe, scan or interfere with the service or its security; introduce malicious code; scrape the App to build or train a competing product; or use it to store or transmit unlawful, infringing or harmful content.

5. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process your customers' personal data on your behalf, that processing is governed by our Data Processing Addendum, which forms part of these Terms.

6. Third-party services

The App runs on Shopify and may interoperate with Shopify features and other third-party services you choose to connect. Those services are governed by their own terms and privacy practices; we are not responsible for them, for their availability, or for any data you share with them, and your use of them is at your own risk.

7. Intellectual property

We retain all rights in the App and its underlying software. You retain all rights in your store data. We grant you a non-exclusive, non-transferable right to use the App for your store while these Terms are in force.

8. Availability and support

We aim to keep the App available and reliable but do not guarantee uninterrupted service. We may modify, suspend or discontinue features, and we will give reasonable notice of material adverse changes where practicable. Support is provided at sales@smallrocks.studio.

9. Warranties and liability

The App is provided "as is" and "as available" without warranties of any kind to the maximum extent permitted by law. To the fullest extent permitted by law, our total liability arising out of or in connection with the App shall not exceed the fees you paid for the App in the twelve months preceding the claim. We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnification

You will indemnify and hold harmless SMALLROCKS STUDIO LTD against any third-party claims, losses, liabilities and reasonable expenses (including legal fees) arising from your content, your loyalty program and its rules, your use of the App in breach of these Terms or applicable law, or claims brought by your own customers in connection with your program. We will notify you of any such claim and let you control its defence, provided that any settlement affecting your obligations requires your consent (not to be unreasonably withheld).

11. Term and termination

These Terms apply for as long as the App is installed. You may stop using the App at any time by uninstalling it from your Shopify admin; uninstalling cancels future billing and triggers deletion of your data as described in the Privacy Policy. We may suspend or terminate access for breach of these Terms.

12. Changes to these Terms

We may amend these Terms from time to time — for example to reflect new features, legal requirements or changes to our service. We will post the updated Terms with a new "Last updated" date and, for material changes, give reasonable notice in-app or by email. Your continued use of the App after the changes take effect constitutes acceptance; if you do not agree, you should stop using and uninstall the App.

13. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence.

14. General

If any provision of these Terms is held unenforceable, the remaining provisions stay in full effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure). These Terms, together with the Privacy Policy and Data Processing Addendum, are the entire agreement between you and us regarding the App and supersede any prior understanding.

15. Contact

SMALLROCKS STUDIO LTD, 128 City Road, London, EC1V 2NX, United Kingdom — sales@smallrocks.studio.