Customers
See every member, dig into their full point history, and make manual adjustments or tier overrides when you need to.
On this page
The members list
The Customers page is a searchable, paginated list of loyalty members. A sync action backfills missing names and emails from Shopify.
If you see a protected-customer-data error, your app needs approval for protected customer data access. Request it from your Partner Dashboard under the app's API access — Shopify requires this before names and emails can be read.
Ada Lovelace
Customer detail
- Stat cards — balance, pending, lifetime points and current tier.
- Activity log — recent points activity with type, amount, status, source, reason and the staff member who performed any manual actions.
Manual actions
| Action | What it does |
|---|---|
| Adjust points | Add or remove points (positive or negative) with a required reason. The adjustment is logged against your name and the customer's balance updates straight away. |
| Set tier | Manually force a customer onto a specific tier (or none) and stamp the qualification date. |
| Revoke codes | Invalidate all of the customer's active redemption codes at once. |
Store-wide activity
The Activity page is a complete history of every points change across all members, with filters for type, status, date range and free-text search (email, customer, reason or order). It's read-only and ideal for support and reconciliation.
Birthday rewards
Members enter their complete birth date, including year, in their loyalty account. Saving is optional and allowed once; merchants can correct mistakes from the customer page. Customers can remove the date. The year supports future merchant marketing activities; saving it does not grant marketing consent.